Returns Policy

Returns And Refunds

All products and services sold byWarwood Office Equipment (Edmonton) Ltd. are covered by manufacturers warranty , unless otherwise specified.


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Time Limit

After 30 days, no refunds or returns are allowed.

After 30 days, if the product(s) are under warranty, exchanges will be determined on a case by case basis. The process varies by manufacturer.


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Headsets & Headphones

Due to health and sanitary reasons there are no returns allowed on headsets and headphones; this includes headsets sold as part of a bundle. If you wish to return a bundle that included headsets you will be given an authorization for all other hardware and are asked to keep the headset. Any headsets returned will be disposed of via certified electronics recycling channels.

Faulty headsets will be replaced; see: Faulty Product Returns below. No refund will be provided for "change of mind" returns; see: Returning Items that are Not Faulty below, if the headset package has been opened, as this infers that the headset has been used.



No software will be returned if opened or registered. All other software returns will be considered on a case by case basis.



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Return Merchandise Authorization Requests

All returns require an RMA (Return Merchandise Authorization) by emailing Products returned without an RMA will incur a $25.00CDN penalty fee.


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Faulty Products


A product will only be considered faulty and eligible for return if the customer has first communicated with Warwood Support. Our support team must agree that the product is faulty before it can be returned for an exchange.


Under no circumstances will the customer be entitled to a faulty product return without first working with our technical support team.


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Returning Items that are Not Faulty (Change of Mind Returns)

Any non-faulty items returned within the 30 day period MUST be returned in their ORIGINAL condition, including the original box, and any and all packaging, discs, manuals, leaflets etc. included inside the box. Headsets and headphones must be returned unopened and unused.

Items returned that are not in their original condition with all original items contained inside the box will be subject to a $25.00CDN restocking fee.


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Product Exchanges

If you ordered the incorrect product and wish to exchange it for a different product, if the new product is cheaper than the original, Warwood will provide a refund on the price difference. If the new product is more expensive than the original, the customer is responsible for covering the price difference.


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Products Not Delivered (Returned to Shipper)

If your product could not be delivered to you because of an invalid or incomplete address, these products will normally be returned to our distribution warehouse. If this scenario occurs, the customer is entitled to request a refund of the product price less $25.00CDN restocking fee, not including shipping.

If the customer wishes to have their product re-shipped to them, responsibility lies with the customer for paying the re-shipping costs.


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Refunding of Technical Support

If our technical staff have provided you with services - there are no refunds as the time and/or travel have been provided. 


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Refunding of Order

If the customer is returning a product for a refund, that refund will only be provided once we have confirmed receipt of the goods.


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Refunds and Expired Credit Cards

If you are receiving a refund and your credit card has expired, we can refund you on the basis that you provide us with a new expiry date on your card. If you have since obtained a new credit card with a new number, we cannot provide a refund under these circumstances.



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How to Return a Product

The address for returns will be provided along with a approved RMA number, when we receive your request with following information.

All we ask is that you email your refund request with the following information to returns [at], and return the product in its original condition with its packaging. We will also need a copy of your order confirmation record and goods receipt.

Street Address:
Email Address:
Item Being Returned:
Order Number:
Order Date:
Reason for return:
What would you like us to do?

  • Replace with another of the same product
  • Refund my credit card (if you paid by credit card only)


Technical Support

Click here to contact technical support if you are having trouble getting your hardware to work and cannot find the solution in our